Can I order a swatch prior to ordering a pillow cover?
Absolutely! We prefer you order a swatch just to be sure the fabric will coordinate in your space. Swatches can be ordered within each listing. Shipping cost is based on amount of swatches ordered. When you order a swatch, we also include a swatch of our backing used for our single-sided pillow covers at no additional charge.
Do pillows come with inserts?
Square and lumbar inserts are sold separately from our pillow covers. For bolster orders, the appropriate size insert is included with your order. We currently only offer insert sizes that fit our standard pillow cover sizes. For custom orders and sizes not listed in our shop, we recommend inserts purchased from www.pillowflex.com.
What type of insert should I purchase?
We recommend two different types of inserts: feather down and synthetic down.
The feather down inserts are easier to "fluff" and "karate chop" but also may easily shed the quilled feathers.
The synthetic down inserts are a great alternative as they do not have quills inside the insert, and they are still relatively easy to "karate chop". These are typically hypoallergenic since they are made from a poly-fiber filling.
What size pillow insert should I purchase?
We recommend purchasing the same size insert as the pillow cover you order. Pillow covers in our shop are made approximately 1" smaller (measured from interior seams) than advertised so that they fit the "same size" insert. For example, you should purchase a 22x22 insert for our 22x22 pillow covers.
If you already have an insert but are unsure of its size, measure the insert's length and width by holding the insert taut and recording length of each side.
Do you offer custom sizes not listed in your shop?
Yes! We can gladly make any size pillow cover you need for your space. Contact us with more information about the size, and we will gladly send you a quote for your request.
How long does it take to process my order?
We do our best to have your pillow covers ready for shipment within 2-3 days of your order. However, we keep a limited amount of materials in stock, so please anticipate 3-4 weeks for shipment. Depending on the size of your order, more materials may be required which may delay shipment of your order. Some materials and textiles used in our shop have a 4-6 week lead time from the manufacturer. If you need your pillow covers within a certain time frame, please contact us (email@example.com) prior to your order for an estimated ship date.
What shipping options do you offer?
All orders ship free domestically via USPS or UPS. We do offer USPS international shipping as well. If you would like to upgrade your shipping for a faster delivery, please contact us prior to your order. There may be an increase in price for upgraded shipping options.
Do you offer returns or exchanges?
All items in our shop are made to your order or final sale and not available for return or exchange. Once your order is placed, we oftentimes immediately begin working on your pillow cover, so we also cannot accept cancellations. Each item is made with the highest quality. Interior seams of pillow covers are all serged, and an invisible zipper is used for pillow closure. If you are unsure whether a pillow will coordinate in your home, please order a swatch to confirm. If an item is delivered and defective, please email us immediately (firstname.lastname@example.org).