Frequently Asked Questions

PILLOWS

Absolutely! We prefer you order a swatch first just to be sure the fabric will coordinate in your space.

Swatches can be requested here

Shipping charge applied is based on quantity of swatches ordered. When you order a swatch, we also include a sample of the backing used for our single-sided pillow covers at no additional charge.

Yes! We can gladly make any size pillow you need for your space. Complete our custom pillow request form with more information about the size, and we will gladly send you a quote for your request.

Yes! We have accounts with many different artisans and showrooms and may be able to order the fabric you prefer. Complete our custom pillow request form to include the name of the fabric and pillow or bolster details, and we will send you a free quote.

Unfortunately we do not accept customer's own material due to our limiting capacity and storage space.

We are glad to order our stocked fabrics in other colorways, and oftentimes we can order other fabrics made by designers we carry in the shop. Prices may vary with these custom requests because of minimum order requirements from our vendors.

To request a fabric not stocked in our shop or to select a different colorway of a pattern we stock, complete our custom pillow request form.

INSERTS

Square and lumbar inserts are sold separately from our pillow covers. For bolster orders, the appropriate size and selected style insert is included with your order. We currently only offer insert sizes that fit our standard pillow cover sizes. For custom orders and sizes not listed in our shop, we recommend inserts purchased from www.pillowflex.com.

To receive best pricing on inserts, order inserts at the same time as an associated pillow cover from our shop so they can ship together (select purchase type "with pillow cover"). If shipped separately or if ordered for a pillow cover not in our shop, select purchase type "without pillow cover" for appropriate pricing.

All listed sizes represent the finished size of the pillow cover. Meaning, a 22x22 pillow cover measures 22x22 (measurements taken from interior seams) and will require a larger insert for a snug fit. You can review our sizing recommendations here.

If you already have an insert but are unsure of its size, measure the insert's girth by wrapping a measuring tape around the middle of the entire insert. Divide that measurement by 2 to determine the insert size. You can also determine the insert size by holding the corners taut and measuring the length of each side.

DRAPERY

Yes! Drapery in our shop is made by a designer workroom specializing in high quality drapery and window treatments. Panels ship directly to you once complete.

Through this specialized workroom, we offer semi-custom side panels as well as fully custom drapery panels. Side panels ship within 10-15 days. Custom drapery panels ship within 5-6 weeks.

Shop Quick Ship Side Panels here.

To make a custom drapery request, complete our form here.

Yes! Swatches can be requested for any fabric available in the Quick Ship Side Panel collection. Select "swatch" from the "Header Style and Panel Width" drop down menu of any of the fabrics.

Shipping charge applied is based on quantity of swatches ordered.

Quick Ship Drapery Panels are offered with limited customization options including panel width and hem length.

Custom widths and lengths can also be requested, but processing times are extended to 5-6 weeks. Complete our custom drapery request form to request other fabrics or panel styles.

Yes! Fabrics are not limited to the Pacific Linen or Rosemary Linen collection listed in our shop. The window treatment workroom will accept fabric from any of our artisans and vendors.

Complete our custom drapery request form and include the name of the fabric you prefer. We'll setup a free quote to include the fabric and the labor for drapery.

RETURNS & EXCHANGES

Because we often begin processing orders as soon as they are placed to ensure quick delivery, we do not offer cancellations.

If you need to make changes to your order, please notify us immediately after placing the order. Once material has been cut, we cannot cancel or make changes to your order.

All items in our shop are made to your order or are final sale and not available for return or exchange. Once your order is placed, we oftentimes immediately begin cutting the material necessary for your order, so we also cannot accept cancellations.

Each item is made with the highest quality. Interior seams of pillow covers are professionally finished, and a YKK invisible zipper is used for pillow closure.

If you are unsure whether a pillow or drapery will coordinate in your home, please order a swatch to confirm. If an item is delivered and defective, please contact us immediately.

SHIPPING

We do our best to have your order ready for shipment within 3-4 days. However, we keep a limited amount of materials in stock, so please anticipate 3-4 weeks for shipment.

Depending on the size of your order, more materials may be required which may delay shipment of your order. Some materials and textiles used in our shop have a 4-6 week lead time from the manufacturer. If you need your pillow covers within a certain time frame, please contact us prior to your order for an estimated shipment date.

For quick ship drapery, panels ship within 10-15 days of your order.

For more custom drapery, panels typically ship within 5-6 weeks of your order.

All pillow and bolster orders ship free domestically via UPS Ground and should be delivered within 3-5 days of shipment. If you would like to upgrade shipping for a faster delivery, please contact us prior to your order. Shipping charges for expedited shipment will apply.

Swatch and drapery orders also ship UPS Ground, and shipping charges are calculated at checkout based on the quantities selected.